**[[start|Back to the FAQ]]**

 **[[user_guides|Back to the User Guides - More comprehensive than this version]]**

===== Welcome =====

Welcome, new user.  Your journey of torrenting awaits you!  If you have been guided this this article it is because you're either new, or a returning user who hasn't used our site yet.

This article is designed to help you find your way around, and to get the information you need as a new user.

==== First Essential Information ====

Why are you here?  To download and share of course!  You're probably desprate to dive in straight away, but fefore you do, we encourage you to be aware of the following:

  * Make sure you read our [[common mistakes]] guides so you know what to avoid!
  * All users are required to maintain a minimum [[user.ratio|ratio]] of 0.5 for continued membership.
  * All users are required to seed torrents for a period of 7 days, or until a 1:1 ratio - whichever comes first.  This is part of our [[hnr|hit & run]] system.
  * All users are required to disable [[qbit dht|DHT/LPD/PEX]]
  * All users are subject to the terms and conditions of our [[user agreement]]
  * And most importantly, be sure to be aware of our [[siterules|site rules]]
  
==== Getting Help ====

This wiki is filled with very useful information!  We have compiled a [[user guides]] page which covers many different topics and is probably the first place you should check!

Alternatively, if you have these specific questions, you can get an answer straight away

  * Users whose ratio is below bar will have [[slots|slot restrictions]] - preventing further downloading.
  * Items not fully leeched will take up one of your [[slots]], and will also not acrue any [[hnr|seeding time]]
  * You can read about [[system.warnings|system warnings]] as well as [[when will my warning be removed|when they will be removed]]
  * Have you been banned?  You can appeal your case or request a second chance!  Find out what your [[what.do.i.do.if.i.am.banned|options are]]
  * Having trouble seeding?  This guide will help you figure out [[why_your_uploads_are_stuck_at_zero|why your uploads are stuk at zero.]]

==== Getting More Help ====
 
  * If your query is account related or of a personal nature, speak to our live [[https://www.exyusubs.com|support team]]
  * If your query is not account related, check out our [[user guides]], or search the Wiki at the top right or even ask a question on our [[https://www.exyusubs.com/forums.php|Forums]]



 **[[start|Back to the FAQ]]**

 **[[user_guides|Back to the User Guides - More comprehensive than this version]]**